Support

If something in Erre OS is not working, or you are not sure how a part of it is meant to work, write to us. A person reads every message.

Email

[email protected] is the fastest way to reach us, and the right address for account, billing, and mobile app questions alike. We reply within one business day.

Telling us which workspace you are in, and what you were doing when it went wrong, gets you a real answer on the first reply instead of the second.

Phone

+1 (470) 266-9294, Monday to Friday, 9am to 5pm Eastern.

Mobile app

The Erre OS iPhone app signs in with the same email and password asapp.erreos.com. Workspaces and seats are created on the web. If the app signs you in but says you have no workspace, ask whoever administers your workspace to invite you, then reopen the app.

Deleting your account, exporting your data, and any other privacy request goes to the same support address. What we do with it is written out in theprivacy policy.

Billing

Plan changes and invoices live in your workspace settings on the web. For anything the settings screen will not do, such as a refund question, a plan that looks wrong, or a payment that failed, email support and we will sort it out. The commercial terms are in the terms of service.

Who you are dealing with

Erre OS is made by Erre Agency LLC, a limited liability company in the State of Georgia, United States.